How to Make a Complaint

If you wish to raise a complaint, please contact us by email at:

Email: info@herfineart.com

Tel: 0203 766 3533

Address: Docklands Business Centre,
Suite 12/3D 10-16 Tiller Road,
Docklands, London E14 8PX

Please include:

  • Your full name and contact details
  • A brief summary of your concern
  • The date of the issue and any relevant order or reference numbers
  • Any supporting information (e.g. screenshots, receipts)

What Happens Next

  1. Acknowledgement
    We will confirm receipt of your complaint within 2 business days.
  2. Investigation
    Your complaint will be reviewed by a senior member of our team. We may contact you to request further details or clarification.
  3. Response
    We aim to provide a full written response within 10 business days. If the matter is complex and needs more time, we’ll keep you updated throughout.
  4. Resolution
    If we find that we have made an error, we will explain what went wrong and what we are doing to put it right. If we disagree with your complaint, we will explain our reasoning clearly and respectfully.

If you’re unhappy with our final response, you may wish to seek further advice from Citizens Advice or your local Trading Standards office.

For most complaints, Citizens Advice can be contacted on 0808 223 1133 or at www.citizensadvice.org.uk

Confidentiality

All complaints will be handled in accordance with our privacy policy and treated with the utmost respect and confidentiality.